Consumer's right of withdrawal applicable to goods sold on the CoolSail website

In accordance with legal provisions, you have 14 days from the date of receipt of your product to exercise your right of withdrawal as a consumer. You do not need to provide a reason or pay any penalty.

This clause applies only to goods sold on the CoolSail website to consumers, and with the following exception:

• to goods made to your request or clearly personalized, such as, among other things, the manufacture of custom-made sails or canvas.

• Fabric and rope sold by the meter

• to goods that are inseparable from other items.

Returns must be made in their original and complete condition (packaging, accessories, instructions). You are responsible for the condition of the returned items. Any damage to the product during return shipping may invalidate your right of withdrawal. Return shipping costs are your responsibility.

Terms of practice:

Simply returning the goods without a declaration or refusing delivery is not sufficient to express your intention to withdraw from the contract. You may use the form available in Appendix 3 or any other form that complies with legal requirements.

By exercising your right of withdrawal, you agree to return the product to us no later than 14 days after sending your withdrawal notice. To exercise your right of withdrawal, you must contact us by email at coolsailfr@gmail.com.

You must pay the following amounts:

1: Direct costs of referral

2° Additional delivery charges for goods if you have chosen a delivery method more expensive than the delivery method usually offered by CoolSail.

3° Fixed and proportional costs of the service whose execution began before the end of the withdrawal period at your express request.

CoolSail will reimburse you no later than 14 days after the date on which we were informed of your decision to withdraw, unless there is a justified delay.

However, for a sale of goods, CoolSail reserves the right to defer the refund until the day the goods are recovered or until you have provided proof of shipment of the goods.

Returns Policy

Without prejudice to Article 5 of these terms and conditions, CoolSail allows all its customers to return, free of charge, all of its standard products from the CAPRI, CANNES, and COOLFIT sail ranges, as well as all deck hardware (aluminum masts, stainless steel accessories, tensioners, shackles, etc.) provided they are in new condition, within 14 days of receiving said products. After examining the returned products, we will offer you an exchange for other items or a refund.

To benefit from this return, you must contact us by email at coolsailfr@gmail.com.

You must pay the following amounts:

1: Direct costs of referral

2° Additional delivery charges for goods if you have chosen a delivery method more expensive than the delivery method usually offered by CoolSail.

3° Fixed and proportional costs of the service whose execution began before the end of the withdrawal period at your express request.

CoolSail will reimburse you no later than 14 days after the date on which we were informed of your decision to withdraw, unless there is a justified delay.

However, for a sale of goods, CoolSail reserves the right to defer the refund until the day the goods are recovered or until you have provided proof of shipment of the goods.

This clause is not valid for:

• goods made to your request or clearly personalized, such as, among other things, the manufacture of custom-made sails or canvas.

• Fabric and rope sold by the meter

• to goods that are inseparable from other items.

Regarding the items listed in the previous paragraph, contact us and we will do everything we can to find a solution.