Terms of Use

The warranty is for a period of two years on all standard products, such as Capri sails, Cannes, Coolfit, the Basic and Premium range of aluminum masts, all stainless steel fittings, tensioners, pitons, shackles, carabiners.

The warranty is for a period of 8 years on the products:

• Maderland laminated timber pergola

• Pergola accessories such as connectors

• Stainless steel masts from FBD Inox

• Sails custom-made by CoolSail or under CoolSail supervision, namely ventilated and waterproof shade sails.

• Custom-made canopies manufactured by CoolSail or under CoolSail supervision, namely ventilated and waterproof pergola canopies.

The warranty is applicable when the products are used normally while respecting the installation and usage recommendations .

On our website, Facebook, and Instagram pages, we encourage customers to contact us for advice and support with their installations, free of charge. We can be reached by phone, WhatsApp, and email.

It is necessary to implement appropriate fixings, and we repeat: if they have any doubt, we are available to support them in their choices and in the implementation.

The warranty does not apply to any damage caused by misuse or failure to comply with normal installation and usage conditions.

Here are some examples of criteria corresponding to an unguaranteed use:

– Use in bad weather such as rain, storms or strong winds:

The standard Capri, Cannes and Coolfit products are guaranteed to withstand a wind speed of 40 km/h.

Custom-made products such as sails manufactured by CoolSail or under the supervision of CoolSail, the FBD stainless steel mast, the Maderland pergola, are guaranteed to withstand a wind speed of 70 km/h.

– Damage to the fabric caused by exposure to a heat source (BBQ/heating)

– Damage caused to the sails by friction on an external element (trees, walls or sails touching each other, non-exhaustive list).

– By using unsuitable cleaning products. Please use neutral soap for cleaning.

– Damage due to improper fastening or assembly.

– Securing a sail to a tree.

– The use of shade sails as privacy screens (if they do not respect the recommended tension distances)

(This list is not exhaustive).

The guarantee consists of replacing or repairing the defective part or refunding any defect found within 30 days of receiving the product.

In the event of a defect being found 30 days after receipt, the residual value of the product is calculated on the date the defect was declared.

The guaranteed value is proportional to the remaining guarantee period.

Transportation and labor are at the user's expense.

The guarantee can only be invoked upon presentation of the original invoice indicating the date of purchase.

When used professionally, the warranty is limited to one year.